The computer program was initially well received by most people who used it. However, there are several aspects of the program that could be changed to improve performance. Most importantly, the lack of information and content seemed to limit the softwareís ability to achieve the initial goals of the Johnson Museum. Even though roughly half of the subjects felt the program had sparked their interest, 60% of the subjects felt that part of the program should be changed. This suggests that the software program has the potential to be an effective tool of the museum, but remains underdeveloped. Visitors seemed to have a desire for more interactive software, more wayfinding, and more information about the museum and specific pieces of artwork.
The program lacked images and information concerning changing exhibitions, even though these exhibitions make up a considerable part of the museum. The omission of this information may have had a significant affect on the data collected; in terms of interest, education, and errors made. One aspect of the software which was not included but may add positively to the program is a floor plan. Forty-three percent of subjects indicated that a map of the building, indicating where specific pieces of artwork can be found, would be helpful. In fact, adding a map to the program would help encourage people to refer to the computer more than just once. Since 45% of respondents indicated they would not use the computer on return visits, emphasis should be placed on how the software can be altered in a way that encourages later use.
More frequent use of the computer program can be achieved by positioning multiple displays throughout the museum. Sixty-percent of the respondents felt it would be useful to have a computer on each floor. Displays located on each floor can allow visitors to remind themselves as to what artwork is located on each floor.
The results of this study suggest the integration of technology into the traditional museum setting can be successfully achieved. Great care must be taken throughout the planning and design process, and the inclusion of a professional ergonomist is highly recommended.