Human Factor Architect (Northern California)

The focus of this Human Factors Architect is to represent the end user throughout the process of creating functional and static content for 30+ global websites and other Web-enabled initiatives throughout the company. This position will link business strategy to user needs in an effective setting, drawing on an analytical mindset and deep understanding of usability best practices.

Duties and Responsibilities:

• Drive the usability process from its analysis phase through content deployment.
• Participate in the discovery and requirements gathering phase, with direct responsibility for contextual interviews of stakeholders and end users and competitive benchmarking.
• Create and implement one-on-one usability studies, online surveys, interview questionnaires, and reports that include actionable recommendations.
• Participate in the Web interface design process with responsibility for organization and classification of site content, navigation, page flows and language/labeling conventions. Structure information and task flow to make it easy to find information and complete tasks. Define all levels of navigation, functional flows, and presentation of information at the page level. Create wire frames detailing page layout and content prominence to be used by visual designers and developers in building the interface. Be alert for opportunities to improve processes and workflow and suggest changes as appropriate.
• Consult with domestic and international business units to assist them in applying user-centered approach to Web and email content. Review content created by business units for proper flow and successful communication of message (this is not proofreading for grammar and spelling).
• Stay abreast of new developments in fields of usability, information architecture and financial services industry-specific issues.

Background Requirements:

• 3 or more years experience as a usability professional, creating the user experience on websites and/or Web-based applications.
• Demonstrated expertise with user-centered design process and Web usability best practices.
• Evidence of continuing education in fields of usability and information architecture.
• Bachelor’s degree, with major in Human Computer Interaction, Human Factors Engineering, English, Communications, Psychology, or equivalent work experience.
• Excellent communication and project management skills.
• Proficiency in MS Visio, or equivalent UI prototyping software.
• Self-starter with ability to collaborate with clients as a consultant and to work independently with minimal supervision.
• Familiarity with financial topics and mutual fund industry a plus.
• Stability - Do not apply if you do not want to commit to an outstanding company. The company will not interview anyone who would be considered a “job hopper.”

Compensation: $95,000 plus 10% bonus plus excellent benefits

If you feel you are qualified, please send your resume to and refer to the title, Human Factors Architect in the subject line. Or, please feel free to forward this to someone you feel might be qualified.